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Work Based Learning Jobs in London

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National Careers Service Careers Adviser / Trainee Adviser

Reference IDREQ00868

TypeFull Time


Salary£18,000-£22,000 pa(unqualified) - £26,000 pa (qualified)

Expire on17.07.2017

Job description

Salary                                   £18,000.00 - £22,000.00 per annum (unqualified)

                                              £26,000.00 per annum (qualified)

Package                               26 days holiday per annum


3 x National Careers Service Career Advisers / Trainee Advisers based in London. These are full time, permanent positions.

Prospects is recruiting a number of Careers Advisers to deliver its London National Careers Service contract, particularly across South, Central, North and East London. We are looking for qualified advisers (minimum Level 4 Diploma Careers Information and Advice, or equivalent), or trainees who would be willing to undertake the qualification.

Candidates should have excellent IT skills, be flexible and willing to work in more than one location and show a proactive approach to supporting customers to achieve their career goals.


 Job Description

This is a general description. The emphasis on duties may vary depending on the work location training, experience and support.

Provide careers advice to adults via a range of methods including face to face; telephone; email and other digital means to help them to achieve work or learning goals.

Support customers to develop career management skills through a range of activities

Work with customers to support their progress into learning, work, or progression in work

Work with a variety of organisations to generate customer referrals to meet targets

Manage a customer caseload to meet personal and team targets including customer satisfaction, career management, progression and contracted KPIs.

Record all interactions with customers on the MI database in a timely manner to meet contract deadlines and evidence requirements.

Operate from a variety of locations including Jobcentre Plus, training & education providers, community providers and local career hubs

Use and contribute to local, regional and national LMI to support customer progression in their career

Meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements

Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies

Attend company meetings and training and liaise with staff at all levels

Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice

Other duties commensurate with the level and nature of the post


Personal Specification

Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed ( or similar environment for trainee roles)

Excellent communication and presentation skills

High level of competency, effective operation and use of ICT including its wider application e.g. use of social media

Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes

Able to work as part of a Prospects National Careers Service delivery team

Well organised, capable of working under pressure, meeting deadlines and targets, manage caseloads and their own time

Ability & flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners.

Able to work flexible hours at evenings and weekends when required

Able to work in a target driven environment, and ability to meet or exceed contract targets

Commitment to delivering quality services

An understanding of and commitment to promoting equality and diversity.


Education and Qualifications

Education to graduate level or equivalent

Willing to undertake professional training to maintain standards

Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent

Trainee roles: willing to undertake, and complete within one year, the level 4 Diploma in Careers Information and Advice.

Please apply via our Website


Job Reference REQ00868


Employer details

Company NameProspects Services

Person for contactVeryan Barnes-Warden


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