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Delivery Team Leader

Reference IDREQ01026

TypeFull Time

CategoryWork-based learning

Salary£33,000.00 per annum

Expire on03.09.2017

Job description

Package                                 26 days holiday 

Location                                  Bromley

National Careers Service Delivery Team Leader based in Bromley. This is a full time, permanent position.

Prospects Services is recruiting an experienced Delivery Team Leader to oversee the delivery of a sub-regional team of Careers Advisers for the London National Careers Service Contract. The applicant will be responsible for the delivery of team performance targets and managing a sub-regional Team.

Job Description

  • Responsible for delivery of team performance targets for a sub-regional team of careers advisers ( Prospects and associate staff)
  • Manage the sub-regional Prospects Adviser Team, including observations; training; KIT meetings, Annual Reviews and any other relevant tasks
  • Ensure there is suitable cover to provide a service in all Prospects venues
  • Work with a variety of organisations to generate customer referrals to meet targets, being the first point of contact with partners such as Jobcentre Plus.
  • Support advisers in the delivery of the service by ensuring best practice on delivery of careers advice, putting customers on the CRM, using correct documentation and other delivery requirements
  • Ensure the team of advisers  meet all audit and contractual requirements
  • Support new advisers with induction and ongoing support to meet performance and quality targets
  • Support team advisers to use and contribute to local, regional and national LMI to support customer progression in their career
  • Ensure team advisers meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements
  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post.

Personal Specification

  • Able to manage and support a team of advisers effectively
  • Able to act as a role model to and motivate other advisers
  • Able to work in a target driven environment, and ability to meet or exceed contract targets
  • Good understanding of quality systems and procedures
  • Excellent communication and presentation skills
  • High level of competency, effective operation and use of ICT including its wider application e.g.  use of social media
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
  • Well organised, capable of working under pressure, meeting deadlines and targets, manage their own time  
  • Ability & flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners.
  • Able to work flexible hours at evenings and weekends when required
  • An understanding of and commitment to promoting equality and diversity.

Education and Qualifications

  • Education to graduate level or equivalent
  • Willing to undertake professional training to maintain standards
  • Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent

Please apply on-line at www.prospects.co.uk, Recruiting reference REQ01026

Please fill out the supporting statement in your application to ensure that your application is shortlisted.

 

Employer details

Company NameProspects Services

Person for contactVeryan Barnes-Warden

E-MailVeryan.Barnes-Warden@Prospects.co.uk

Websitewww.prospects.co.uk


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