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Delivery Team Leader

Reference IDREQ01026

TypeFull Time

CategoryWork-based learning

Salary£33,000.00 per annum

Expire on03.09.2017

Job description

Package                                 26 days holiday 

Location                                  Bromley

National Careers Service Delivery Team Leader based in Bromley. This is a full time, permanent position.

Prospects Services is recruiting an experienced Delivery Team Leader to oversee the delivery of a sub-regional team of Careers Advisers for the London National Careers Service Contract. The applicant will be responsible for the delivery of team performance targets and managing a sub-regional Team.

Job Description

  • Responsible for delivery of team performance targets for a sub-regional team of careers advisers ( Prospects and associate staff)
  • Manage the sub-regional Prospects Adviser Team, including observations; training; KIT meetings, Annual Reviews and any other relevant tasks
  • Ensure there is suitable cover to provide a service in all Prospects venues
  • Work with a variety of organisations to generate customer referrals to meet targets, being the first point of contact with partners such as Jobcentre Plus.
  • Support advisers in the delivery of the service by ensuring best practice on delivery of careers advice, putting customers on the CRM, using correct documentation and other delivery requirements
  • Ensure the team of advisers  meet all audit and contractual requirements
  • Support new advisers with induction and ongoing support to meet performance and quality targets
  • Support team advisers to use and contribute to local, regional and national LMI to support customer progression in their career
  • Ensure team advisers meet all standards for quality of service; safeguarding, information and data security, and any other to meet contract requirements
  • Represent and promote Prospects Services in a professional and commercial manner, working effectively with other agencies
  • Attend company meetings and training and liaise with staff at all levels
  • Ensure adherence to the company’s equalities and diversity policy and actively embed equality and diversity into careers advice
  • Other duties commensurate with the level and nature of the post.

Personal Specification

  • Able to manage and support a team of advisers effectively
  • Able to act as a role model to and motivate other advisers
  • Able to work in a target driven environment, and ability to meet or exceed contract targets
  • Good understanding of quality systems and procedures
  • Excellent communication and presentation skills
  • High level of competency, effective operation and use of ICT including its wider application e.g.  use of social media
  • Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
  • Well organised, capable of working under pressure, meeting deadlines and targets, manage their own time  
  • Ability & flexibility to work in different outreach locations, able to promote the service and maintain relationships with partners.
  • Able to work flexible hours at evenings and weekends when required
  • An understanding of and commitment to promoting equality and diversity.

Education and Qualifications

  • Education to graduate level or equivalent
  • Willing to undertake professional training to maintain standards
  • Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance or equivalent

Please apply on-line at, Recruiting reference REQ01026

Please fill out the supporting statement in your application to ensure that your application is shortlisted.


Employer details

Company NameProspects Services

Person for contactVeryan Barnes-Warden


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